Help & support
Talk to someone who can actually act.
Support can move a delivery window, reassign a partner or start a claim without escalating. Every scan and photo on your booking is visible to them in real time, so nobody will ask you what happened.
Call support · toll free
1800-120-4455
Hindi and English
Live chat
Average reply under 2 minutes
From any page, 7 am to 11 pm
Straight to the fix
What do you need to sort out?
Booking issue
Change a slot, fix an address, add a bag before pickup.
Delayed luggage
See the live position and the revised delivery window.
Damaged luggage
Report within 24 hours. Pickup photos are already on file.
Raise an insurance claim
Four steps, decided within 48 hours, paid to your bank.
Change delivery details
New address or time window, free before dispatch.
Account & passes
Invoices, GST statements, pass renewals and refunds.
Before you reach out
Three things worth knowing
Have your booking ID ready
It looks like DE-48271 and is in your confirmation SMS. Support can also find it from your phone number.
Urgent while travelling?
Call rather than chat. Phone support can reach the partner handling your bag directly.
Something feels unsafe?
A broken seal alert or an unexpected handover attempt: call immediately and we freeze the consignment at the next checkpoint.
Prefer email? care@destinyease.in (we reply within 4 hours during support hours).