Insurance & claims
If something goes wrong, the insurance pays.
Cover is part of every booking, not an add-on hidden in fine print. This page is the whole policy in plain language: what's covered, what isn't, and exactly how a claim works.
Choose a cover level
Cover per bag
₹4 lakh
+₹500 per bag
- Everything in Plus
- Fastest route priority
- Photo proof at every step
- Dedicated support line
- Valid
- Pickup → OTP delivery
- Claims settled
- Within 48h of approval
Issued with every booking receipt, underwritten by our insurance partner.
The policy, plainly
Covered and not covered, side by side.
What's covered
- Loss of a bag while in DestinyEase custody
- Damage to the bag or its contents in handling or transport
- Theft between pickup and delivery
- A broken tamper seal with contents affected
- Delivery delayed beyond 48 hours of the promised window (carriage refunded)
What's not covered
- Cash, jewellery and negotiable documents (declare separately before pickup)
- Perishables, liquids and prohibited items
- Pre-existing damage recorded in pickup photos
- Bags packed against our packing guidance where that caused the damage
- Delay caused by a declared natural event on the route
Not sure whether something is covered? A two-minute chat beats a rejected claim.
Ask support before bookingClaims
How a claim works
Because every pickup and delivery is photographed and every seal is logged, the evidence already exists. You never have to prove what your bag looked like.
- 1
Report
Raise a claim in the app or with support within 24 hours of delivery.
- 2
Proof
Pickup and delivery photos plus seal records are attached automatically. Nothing to upload.
- 3
Verify
Our insurance partner reviews and approves within 48 hours.
- 4
Paid
The amount is credited straight to your bank account, never vouchers.
Report window
Within 24 hours of delivery
Decision
Within 48 hours of reporting
Documents needed
Booking ID + your bank details. Photos are already on file.
Prevention first
Why claims stay rare
The same systems that make tracking possible make loss unlikely. Every bag carries a barcode identity and a numbered tamper seal; every touch is scanned and photographed; and delivery needs your one-time code.
Barcode identity
No scan, no movement. A bag can't leave a checkpoint unlogged.
Numbered tamper seals
A broken seal alerts you before the bag moves again.
Photo proof
Pickup, loading and delivery photographed and kept on your booking.
OTP handover
Bags are released only against the code on your phone.